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terms and conditions

The offer and sale of products through this site are governed by the following General Conditions of Sale. We remind you that by accessing our site, and/or using even one of the Services provided through it, you confirm that you know and accept the General Conditions as published on this page. If you do not accept them, please do not access or use the content and services offered through our site.

The products purchased are sold directly by Officina Casona scs with a registered office in Via Col di Lana n.37, postcode 21053, registered in the National Register of Cooperative Societies REA VA-364050 and VAT number. 03592000123 (for contacts see the "contacts" section of the site).

"The Seller" offers for sale on its website products and carries out its e-commerce activities towards its end users "consumers". We do not sell products under the age of 18, which can freely browse our site.

Officina Casona scs assumes no liability arising, by way of example, from the registration or the provision of data and information by minors, it is the responsibility of the parents or guardians to exercise adequate control over the activities of the children or minors entrusted to them or to install tools to control the use of the Internet. 

"Consumer" means any natural person who navigates parallelolab.com for purposes not related to his own commercial, entrepreneurial, craft, or professional activity, possibly carried out. 

However, the online sales service can also be used for professional use. This means that you are free to buy through our site both for purposes unrelated to your commercial, entrepreneurial or professional activity or in the exercise of the same.


Close the contract

To place an order for one or more products on parallelolab.com, you must fill in the order form in electronic format and send it to the "Seller", electronically, following the relevant instructions.

The order form contains a link to the General Conditions of Sale, a summary of the information on the essential characteristics of each product ordered and its price (including all applicable taxes or charges) the means of payment that you can use to purchase each product and the methods of delivery of the products purchased, shipping and delivery costs, a reference to the conditions for the exercise of your right of withdrawal and the methods and times of the return of purchased products.

Before purchasing the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal.

The order form will be stored in our database for the period of time necessary for the processing of orders and in any case within the terms of the law. You can access your order form by consulting the "My order" section.

Before sending the order form, you will also be asked to identify and correct any data entry errors.

The contract is concluded when "the seller" receives, electronically, your order form and the confirmation of payment, after verifying the correctness of the data relating to your order.

Once the contract is concluded, "The Seller" will take charge of your purchase order.

"The Seller" may not execute purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up on your purchase order specifying the reasons.

If the products, presented on parallelolab.com, are no longer available or on sale at the time of sending the order form, the "Seller" will notify you, promptly and in any case within thirty (30) days from the day following that in which you have sent your order to the Seller, the possible unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund in full what you have already anticipated.

By sending the order form electronically, you unconditionally accept and undertake to observe, in relation with "the Seller", these General Conditions of Sale. If you do not agree with some of the terms of the General Conditions of Sale, please do not submit the order form for the purchase of products on parallelolab.com.

By sending the order form you confirm that you know and accept the General Terms and Conditions of Sale and the additional information contained in parallelolab.com, also referred to via links, including the returned sections and complaints and privacy.

Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order with a summary of the information already contained in the order form relating to the product, detailed price indication, means of payment, and delivery costs.


Guarantees and indication of product prices

On parallelolab.com are offered for sale exclusively first-class handicrafts.

"The Seller" does not sell used products, but only original products made with recovered material and therefore, due to the particular nature of the materials, may be "imperfect" or different from the classic market standards.

The essential characteristics of the products are presented on parallelolab.com within each product sheet. However, the images and colours of the products offered for sale on parallelolab.com may not be the same as the actual ones due to the effect of the Internet browser and the monitor used.

Product prices may be subject to updates. Check the final sale price before submitting the relevant order form.



For the payment of the price of the products and the related shipping costs you can follow one of the methods indicated in the order form.

The financial information relating to the credit card (for example, the credit/debit card number or the date of its expiry) will be forwarded, by encrypted protocol, to banks, which provide the related electronic payment services at a distance, without third parties in any way having access to it. 

This information will also never be used by the "Seller" except to complete the procedures related to your purchase and to issue refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on parallelolab.com.

Prices are in Euro and include VAT.

Shipping costs depend on the country of destination of the goods and are visible to the customer in the shopping cart.


Customer service

You can request any information through our support services: contact Customer Service via email info@parallelolab.com.


Right of withdrawal

Go to the returns and complaints section.



You can obtain information on how we process your personal data by accessing the Privacy section.

For any other information on our Privacy Policy you can send requests to the following e-mail address: info@parallelolab.com


Applicable Law and Competent Court

The use of the site and the contracts for the purchase of products through the website are governed by Italian law without any limitation of the rights that Italian law recognizes you as a "consumer". For what is not expressly established in these conditions of sale, the current provisions dictated by Italian law apply. For any dispute arising from the purchase contracts the court of the place of residence or domicile of the "consumer" will be competent

Users who access this site declare that they accept that all matters relating to the use of the parallelolab.com website are governed by the legislation in force in the Italian State. Officina Casona scs does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the parallelolab.com site from places where its contents are considered illegal is expressly prohibited. Users who choose to access the site from such countries are fully aware of the legal consequences and penalties they risk incurring and will be solely responsible for compliance with local laws.


Editing and updating

The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on parallelolab.com.